Effective From: 06/05/2026
1. INTRODUCTION
This Privacy Policy explains how BioBlue Science (“BioBlue Science”, “we”, “our” or “us”) collects, uses, stores and protects personal information when customers access our website, place orders, contact us, join promotional platforms, or otherwise interact with our services.
By accessing and/or using the BioBlue Science website, customers acknowledge and accept the terms of this Privacy Policy.
BioBlue aims to operate in accordance with applicable United Kingdom privacy and consumer protection legislation, including the UK GDPR and the Data Protection Act 2018.
2. INFORMATION WE COLLECT
We may collect and process the following categories of information:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order and transaction history
- Payment-related information
- IP address and device information
- Browser and analytics information
- Customer support communications
- Marketing preferences
- Website usage data
- Cookie and tracking data
Customers are responsible for ensuring that information provided is accurate and up to date.
3. HOW WE USE PERSONAL INFORMATION
BioBlue may use personal information for purposes including but not limited to:
- Processing and fulfilling orders
- Providing customer support
- Managing returns, refunds and enquiries
- Arranging shipping and delivery services
- Maintaining website functionality
- Improving customer experience
- Preventing fraud and suspicious activity
- Verifying transactions
- Maintaining security and operational integrity
- Sending service-related updates
- Complying with legal obligations
- Sending promotional communications where legally permitted
4. LAWFUL BASIS FOR PROCESSING
Personal data may be processed under one or more lawful bases including:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Customer consent where required
5. PAYMENT INFORMATION
Payments are processed through secure third-party payment providers.
BioBlue Science does not typically store full payment card information on its own servers. Payment processors may independently process transaction information according to their own terms and privacy policies.
6. SHIPPING AND DELIVERY PROVIDERS
To fulfil customer orders, personal information may be shared with courier companies, fulfilment partners, logistics providers and related service providers where reasonably necessary.
7. COOKIES AND TRACKING TECHNOLOGIES
The BioBlue Science website may use cookies, analytics tools and tracking technologies to:
- Improve website functionality
- Analyse website traffic and behaviour
- Support website performance
- Enhance customer experience
- Assist with marketing and advertising activity
Customers may manage cookie preferences through their browser settings.
8. MARKETING COMMUNICATIONS
Where legally permitted, customers may receive promotional emails, offers, company updates and marketing communications.
Customers may unsubscribe at any time using unsubscribe links or by contacting:
sales@bioblue.science
9. DATA RETENTION
Personal information is retained only for as long as reasonably necessary to:
- Fulfil contractual obligations
- Meet legal or regulatory requirements
- Maintain security records
- Resolve disputes
- Enforce agreements
- Support legitimate business operations
10. DATA SECURITY
BioBlue implements reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Misuse
- Disclosure
- Loss
- Alteration
- Destruction
However, no electronic storage or transmission method can be guaranteed to be completely secure.
11. FRAUD PREVENTION AND SECURITY MONITORING
Customer information may be used to:
- Verify transactions
- Detect suspicious activity
- Prevent fraud
- Protect business operations
- Maintain platform integrity
- Assist lawful investigations where required
12. THIRD-PARTY SERVICES
The website may integrate with third-party providers including but not limited to:
- Payment processors
- Courier services
- Analytics platforms
- Marketing systems
- Social media platforms
- Hosting providers
These third parties may independently process information according to their own privacy policies and terms.
13. INTERNATIONAL DATA TRANSFERS
Some service providers may process information outside the United Kingdom.
Where international data transfers occur, BioBlue aims to ensure that reasonable safeguards are implemented where appropriate.
14. CUSTOMER RIGHTS
Subject to applicable law, customers may have rights including:
- Access to personal information
- Correction of inaccurate information
- Deletion requests
- Restriction of processing
- Objection to certain processing
- Data portability
- Withdrawal of consent where applicable
Requests may be submitted to:
sales@bioblue.science
15. CHILDREN’S PRIVACY
The BioBlue Science website and services are not intended for individuals under 18 years of age.
BioBlue does not knowingly collect personal information from minors.
16. EXTERNAL LINKS
The website may contain links to third-party websites or platforms.
BioBlue Science is not responsible for external content, security practices or privacy policies operated by third parties.
17. BUSINESS TRANSFERS
In the event of restructuring, merger, acquisition, sale of assets or business transfer, customer information may be transferred where legally permitted.
18. LEGAL COMPLIANCE
BioBlue may disclose information where reasonably necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect legal rights
- Prevent fraud
- Enforce agreements
- Protect customers, staff or business operations
19. RESEARCH, FITNESS AND DIGITAL CONTENT DISCLAIMER
BioBlue may offer products, digital materials, fitness-related content, educational resources and professional-use materials.
Unless explicitly stated otherwise:
- Products sold by BioBlue Science are not medicinal products
- No product is intended to diagnose, treat, cure or prevent disease
- Statements made on the website are not medical advice
- Certain physical products may be supplied strictly for professional, laboratory or research-related purposes
- Certain products may include clear “not for human consumption” or research-use disclaimers where applicable
- Digital products may include access to fitness platforms, educational material, video content, training resources or promotional sample packages where available
Customers are responsible for ensuring that any purchase, use or possession of products complies with local laws and regulations applicable to their jurisdiction.
20. CHANGES TO THIS PRIVACY POLICY
BioBlue Science reserves the right to amend, modify or update this Privacy Policy at any time without prior notice.
Continued use of the website following updates constitutes acceptance of the revised Privacy Policy.
21. CONTACT INFORMATION
For privacy requests, support enquiries, refund-related communication or general contact, customers may contact:
BioBlue Science
10 Beaufort Square
NW9 5SQ
United Kingdom
Email:
sales@bioblue.science
Telephone:
+44 7386 462373
WhatsApp and Telegram support may also be available through the above number.
22. UK GDPR AND DATA PROTECTION
BioBlue aims to process personal information in accordance with:
- UK GDPR
- Data Protection Act 2018
- Applicable UK privacy legislation
- Applicable electronic communications regulations
Nothing within this Privacy Policy limits any statutory rights available under applicable law.
23. ACCEPTANCE OF TERMS
By accessing, browsing and/or using this website, you confirm that you have read, understood and agreed to this Privacy Policy together with any related policies referenced on this website. If you do not agree to this Privacy Policy, you must not use this website or purchase products or services.