{"id":177,"date":"2026-06-10T16:38:57","date_gmt":"2026-06-10T16:38:57","guid":{"rendered":"https:\/\/bioblue.science\/shop\/?page_id=177"},"modified":"2026-06-10T16:57:18","modified_gmt":"2026-06-10T16:57:18","slug":"refunds-returns-replacements-and-missing-items-policy","status":"publish","type":"page","link":"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/","title":{"rendered":"Refunds, Returns, Replacements, and Missing Items Policy"},"content":{"rendered":"\n

Effective From: <\/strong>06\/05\/2026<\/p>\n\n\n\n


1. Consumer Rights<\/strong>
This policy operates alongside your statutory rights under the Consumer Rights Act 2015 and other\u00a0applicable UK consumer protection legislation. Nothing within this policy is intended to exclude or limit any\u00a0legal rights you may have as a consumer.

2. Customer Support & Contact Information<\/strong>
Customers requiring assistance regarding orders, refunds, replacements, missing items, or returns may\u00a0contact BioBlue Science directly using the contact details below.

Email: sales@bioblue.science
Phone: +44 7386 462373
Messaging Platforms: WhatsApp & Telegram available
Returns Address: BioBlue, 10 Beaufort Square, London, NW9 5SQ

3. General Policy<\/strong>
We aim to resolve genuine order issues fairly, reasonably, and efficiently. Customers should inspect all\u00a0orders immediately upon delivery and report any issue promptly. Refunds, replacements, reshipments,\u00a0partial refunds, or store credit may be offered where products are confirmed to be damaged, faulty,\u00a0incorrectly supplied, materially different from the order placed, or lost in transit.

4. Eligibility for Refunds or Replacements<\/strong>
Customers must provide supporting evidence within 48 hours of confirmed delivery for claims relating to\u00a0damaged, leaking, incorrect, missing, compromised, or temperature-sensitive goods. This allows us to\u00a0investigate claims accurately and verify product condition, courier handling, and packaging integrity.

5. Required Supporting Evidence<\/strong>
Supporting evidence should include, however not limited to:
\u2022 Order number
\u2022 Clear photographs of products and packaging
\u2022 Photographs of shipping labels
\u2022 Detailed description of the issue
\u2022 Photographs of all received contents
\u2022 Batch numbers where applicable
Where more information outside of these points is required the customer should provide within 48 hours of delivery, via email or post a clear mention of the issues related to the order or shipping service.\u00a0

6. Digital Products & Online Access<\/strong>
Digital products, downloadable materials, memberships, guides, training content, online access portals,\u00a0and electronically delivered products are generally non-refundable once access has been granted,\u00a0downloaded, streamed, viewed, or delivered electronically or commercial samples have been received by the customer as part of the overall package. Where digital access forms part of a bundle or package, the digital portion is considered fulfilled once access instructions or login credentials have been
issued or when commercial samples that are allocated to the specific product are received by the customer. The product or service is considered fulfilled on our side if the customer received either the commercial samples and\/or the digital product(s).

7. Commercial Samples & Perishable Goods<\/strong>
Commercial samples can include however are not limited to laboratory materials, cosmetic formulations, temperature-sensitive or perishable\u00a0goods, generic supplements and\/or vitamins. The samples require immediate inspection upon delivery. Due to the nature of these goods, claims submitted\u00a0outside the required evidence timeframe of 48 hours may be declined where product condition, environmental exposure, storage conditions, contamination risk, or post-delivery handling can no longer be independently\u00a0verified.

8. Fraud Prevention & Claims Verification<\/strong>
To protect both customers and the business from fraudulent activity, all claims are subject to verification\u00a0checks before approval. We reserve the right to request additional information, photographs, batch details,\u00a0packaging evidence, courier evidence, or written clarification where necessary.

9. Repeat, Excessive or Suspicious Claims<\/strong>
We reserve the right to decline refunds, replacements, reshipments, or compensation requests where\u00a0claims are determined to be abusive, excessive, misleading, inconsistent, unverifiable, or reasonably\u00a0suspected to be fraudulent. Repeated claims linked to unusual ordering behaviour, repeated missing-item\u00a0reports, inconsistent evidence, or refusal to cooperate with reasonable investigations may result in account
restrictions or refusal of future service.

10. Chargebacks & Payment Disputes<\/strong>
Customers agree to contact support before initiating a payment dispute or chargeback so issues may be\u00a0reviewed directly where possible. Fraudulent chargebacks, knowingly false claims, or intentionally\u00a0misleading disputes may result in evidence being submitted to payment processors, financial institutions,\u00a0fraud prevention services, delivery providers, and relevant authorities where appropriate.

Customers are encouraged to contact BioBlue Science first via sales@bioblue.science or +44 7386 462373\u00a0before escalating disputes externally.

11. Returns Process<\/strong>
Where a return is approved, customers may be instructed to return goods to the following address:

BioBlue Science
10 Beaufort Square
London
NW9 5SQ
Returns should not be sent without prior authorisation or confirmation from our support team.

12. Limitation of Liability<\/strong>
To the maximum extent permitted by law, our liability shall be limited to the value of the affected order only.

13. Policy Acceptance<\/strong>
By placing an order, customers confirm that they have read, understood, and accepted this Refunds,\u00a0Returns, Replacements and Missing Items Policy together with our Terms and Conditions, Privacy Policy, Shipping Policy, and Legal Notice.<\/p>\n","protected":false},"excerpt":{"rendered":"

Effective From: 06\/05\/2026 1. Consumer RightsThis policy operates alongside your statutory rights under the Consumer Rights Act 2015 and other\u00a0applicable UK consumer protection legislation. Nothing within this policy is intended to exclude or limit any\u00a0legal rights you may have as a consumer. 2. Customer Support & Contact InformationCustomers requiring assistance regarding orders, refunds, replacements, missing items, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-177","page","type-page","status-publish","hentry"],"yoast_head":"\nRefunds, Returns, Replacements, and Missing Items Policy - BioBlue.science<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds, Returns, Replacements, and Missing Items Policy\" \/>\n<meta property=\"og:description\" content=\"Effective From: 06\/05\/2026 1. Consumer RightsThis policy operates alongside your statutory rights under the Consumer Rights Act 2015 and other\u00a0applicable UK consumer protection legislation. Nothing within this policy is intended to exclude or limit any\u00a0legal rights you may have as a consumer. 2. Customer Support & Contact InformationCustomers requiring assistance regarding orders, refunds, replacements, missing items, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"BioBlue.science\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-10T16:57:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/index.php\\\/refunds-returns-replacements-and-missing-items-policy\\\/\",\"url\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/index.php\\\/refunds-returns-replacements-and-missing-items-policy\\\/\",\"name\":\"Refunds, Returns, Replacements, and Missing Items Policy - BioBlue.science\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/#website\"},\"datePublished\":\"2026-06-10T16:38:57+00:00\",\"dateModified\":\"2026-06-10T16:57:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/index.php\\\/refunds-returns-replacements-and-missing-items-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bioblue.science\\\/shop\\\/index.php\\\/refunds-returns-replacements-and-missing-items-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/index.php\\\/refunds-returns-replacements-and-missing-items-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refunds, Returns, Replacements, and Missing Items Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/#website\",\"url\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/\",\"name\":\"BioBlue Science\",\"description\":\"Science-Driven. Performance-Focused.\",\"publisher\":{\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/#organization\",\"name\":\"BioBlue Science\",\"url\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/BioBlue_Logo.jpg\",\"contentUrl\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/BioBlue_Logo.jpg\",\"width\":1024,\"height\":1024,\"caption\":\"BioBlue Science\"},\"image\":{\"@id\":\"https:\\\/\\\/bioblue.science\\\/shop\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Refunds, Returns, Replacements, and Missing Items Policy - BioBlue.science","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/","og_locale":"en_US","og_type":"article","og_title":"Refunds, Returns, Replacements, and Missing Items Policy","og_description":"Effective From: 06\/05\/2026 1. Consumer RightsThis policy operates alongside your statutory rights under the Consumer Rights Act 2015 and other\u00a0applicable UK consumer protection legislation. Nothing within this policy is intended to exclude or limit any\u00a0legal rights you may have as a consumer. 2. Customer Support & Contact InformationCustomers requiring assistance regarding orders, refunds, replacements, missing items, […]","og_url":"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/","og_site_name":"BioBlue.science","article_modified_time":"2026-06-10T16:57:18+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/","url":"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/","name":"Refunds, Returns, Replacements, and Missing Items Policy - BioBlue.science","isPartOf":{"@id":"https:\/\/bioblue.science\/shop\/#website"},"datePublished":"2026-06-10T16:38:57+00:00","dateModified":"2026-06-10T16:57:18+00:00","breadcrumb":{"@id":"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bioblue.science\/shop\/index.php\/refunds-returns-replacements-and-missing-items-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bioblue.science\/shop\/"},{"@type":"ListItem","position":2,"name":"Refunds, Returns, Replacements, and Missing Items Policy"}]},{"@type":"WebSite","@id":"https:\/\/bioblue.science\/shop\/#website","url":"https:\/\/bioblue.science\/shop\/","name":"BioBlue Science","description":"Science-Driven. Performance-Focused.","publisher":{"@id":"https:\/\/bioblue.science\/shop\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bioblue.science\/shop\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bioblue.science\/shop\/#organization","name":"BioBlue Science","url":"https:\/\/bioblue.science\/shop\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bioblue.science\/shop\/#\/schema\/logo\/image\/","url":"https:\/\/bioblue.science\/shop\/wp-content\/uploads\/2026\/04\/BioBlue_Logo.jpg","contentUrl":"https:\/\/bioblue.science\/shop\/wp-content\/uploads\/2026\/04\/BioBlue_Logo.jpg","width":1024,"height":1024,"caption":"BioBlue Science"},"image":{"@id":"https:\/\/bioblue.science\/shop\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/bioblue.science\/shop\/index.php\/wp-json\/wp\/v2\/pages\/177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bioblue.science\/shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bioblue.science\/shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bioblue.science\/shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bioblue.science\/shop\/index.php\/wp-json\/wp\/v2\/comments?post=177"}],"version-history":[{"count":2,"href":"https:\/\/bioblue.science\/shop\/index.php\/wp-json\/wp\/v2\/pages\/177\/revisions"}],"predecessor-version":[{"id":191,"href":"https:\/\/bioblue.science\/shop\/index.php\/wp-json\/wp\/v2\/pages\/177\/revisions\/191"}],"wp:attachment":[{"href":"https:\/\/bioblue.science\/shop\/index.php\/wp-json\/wp\/v2\/media?parent=177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}